Thank you for shopping at https://www.parswam.com. We are committed to providing you with a seamless shopping experience and exceptional customer service. Please read our Cancellation and Refund Policy carefully to understand your rights and responsibilities regarding cancellations and refunds.
1. Order Cancellation
1.1 Cancellation Before Shipment:
You may request to cancel your order before it has been shipped. To do so, please contact our customer support team as soon as possible. If your order has not been shipped, we will process your cancellation and issue a full refund.
1.2 Cancellation After Shipment:
If your order has already been shipped, you may still request a cancellation. In such cases, you will need to return the product(s) following our Return Policy (as outlined below). Once we receive the returned item(s) and confirm their condition, we will process your cancellation and issue a refund, minus any applicable shipping and handling charges.
2. Return Policy
2.1 Damaged or Defective Products:
If you receive a damaged or defective product, please notify us within 48 hours of receiving the item. We will arrange for the return of the product at our expense and provide you with a replacement or a full refund, as per your preference.
2.2 Change of Mind:
If you are not satisfied with your purchase and wish to return it for a refund, you may do so within 7 days of receiving the item. The product must be in its original condition, unused, and in its original packaging. You will be responsible for the return shipping costs. Once we receive the returned item and inspect its condition, we will issue a refund for the product’s cost, excluding any shipping and handling charges.
3. Refund Process
3.1 Refund Timing:
Refunds will be processed within 8-12 days of receiving the returned item(s) and verifying their condition.
3.2 Refund Method:
Refunds will be issued using the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
4. Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer support team at [email protected]. We are here to assist you and provide further clarification.
5. Policy Updates
We reserve the right to update or modify this Cancellation and Refund Policy at any time. The latest version will be posted on our website, and the updated policy will be effective from the date of posting.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms of this Cancellation and Refund Policy. Your satisfaction is our priority, and we are committed to ensuring a positive shopping experience for you.